Frequently Asked Questions

Welcome to our FAQ Page

General

Esokona is an online shopping website that enables you to buy online from Dubai based ecommerce sites and you can get them delivered to you in Ethiopia.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website. 

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk. 

Pricing

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. 

If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose. 

We accept 3 times payment thank to our partner Affirm.

You will be able to chose that payment option on checkout. 

Returns

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk. 

Shipping

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are
presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 days
- Canada: 1-1 days
- Australia: 2-3 days
- France: 2-3 days
- UK: 2-3 days
- Germany: 2-3 days 

We offer fast shipping on a select number of countries:

- United-States: 24h ($14)
- Canada: 24h (14$)
- Australia: 1-2 days ($24)
- France: 1-3 days ($24)
- UK: 1-3 days ($24)
- Germany: 1-3 days ($24)

You can select fast shipping after having entered your delivery location. 

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website. 

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date
depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.