Return Policy

Return Policy

Esokona Online Store Return Policy:

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@esokona.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@esokona.com.

Wrong Item Delivered

If you receive an item that is different from what you ordered (i.e. different brand, make, model, SKU number, size), we will gladly accept the item back. We will offer you a refund, store credit, or an exchange of the item. In order for us to accept a return, all items have to be unused, unworn, unwashed, and undamaged. In order for us to accept a return, the product seal should not be broken except for products that cannot be differentiated visually based on the information provided on the product packaging.

Correct Item Delivered

If the item delivered was the exact item ordered (i.e. correct brand, make, model, SKU number), and is functioning appropriately, we are unable to accept returns.

Returning products to Dubai, UAE to exercise a warranty or for repair

Esokona does not have an Ethiopia to UAE shipping service. Therefore we can only do returns to the UAE at your cost, using a major international courier company such as Aramex, DHL, or FedEx. You will also have to cover the full cost of returning the item to the UAE and all costs incurred during the returns process.

Used or Refurbished Items

Due to the risks associated with purchasing used or refurbished or renewed items, we do not accept returns for used or refurbished items under any circumstances.
Buy and Ship - Return Policy:

Esokona does not bear any expertise in any particular product category or any specific products. As a logistics company, we simply facilitate the purchase of specific goods from the specified sellers of your choice and then ship the goods to your chosen destination. It is therefore your responsibility to rigorously vet any sellers you wish to purchase goods from and to ensure that you only provide us with links of sellers who are authorized dealers of the products you wish to purchase.

Shipping Only Order Return Policy:

We do not accept returns for any Shipping Only orders. Because we do not have an Ethiopia to UAE shipping service, we do not facilitate returns for Shipping Only orders.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions about our return policy, email us at customercare@esokona.com.