Esokona Online Store Return Policy:

If you order an item with us and receive an item that is different from what you ordered (i.e. different brand, make, model, SKU number, size), we will gladly accept the item back if returned within 3 business days. We will offer you a refund, store credit, or an exchange of the item. In order for us to accept a return, all items have to be unused, unworn, unwashed and undamaged. In order for us to accept a return the product seal should not be broken except for products that cannot be differentiated visually based on information provided on the product packaging.

CORRECT ITEM DELIVERED

If the item delivered was the exact item you ordered (i.e. correct brand, make, model, SKU number, size, color), and is functioning appropriately, we are unable to accept returns. The cost of any return for unwanted items will be paid in full by the customer.

RETURNING PRODUCTS TO THE UAE TO EXERCISE A WARRANTY OR FOR REPAIR –

You can directly contact Aramex Ethiopia and they will ship the item to us. You will have to cover the full cost of returning the item to Ethiopia and all costs incurred during the return process.

If you have any questions about our return policy, email us at [email protected]